Terms and conditions

  1. Age restrictions
  2. Prices
  3. Shipping methods
  4. Delivery times
  5. Payment methods
  6. Cancelling order
  7. Returns and Exchanges - Finland
  8. Returns and Exchanges - Other countries
  9. Making an agreement/contract
  10. Restrictions of liabilities


Age restrictions

Because we sell potentially dangerous weapons some age restrictions apply.

  • Clothing, accessories, helmets, armor and wooden weapons can be ordered by anyone.
  • Steel weapons can be ordered by persons over 18 years of age or persons under 18 who have their guardians permission. Persons under 18 can't order weapons without guardians permission.
  • Crossbows, longbows and arrows can be ordered only by persons over 18 years of age.

Note: By ordering any items you confirm that you fulfill these age restrictions.

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Prices

All prices as shown on the internet pages of Irongate Armory. All shown prices include VAT (value added tax). Shipping and handling cost is calculated by the size of the biggest item in shopping cart, chosen shipping method and the destination country. The shipping and handling cost is charged only once per order and the cost does not depend on the amount or weight of items in the order. Shipping and handling is charged only once even if the items are shipped separetely.

Irongate Armory retains the right not to sell any items that have their price shown relevantly wrong. The error in shown price may be a cause of either technical or human error. In error situations Irongate Armory will contact the customer directly and all cases will be dealt individually. The customer always has the right (but not responsibility) to buy selected items at their correct cost in all error cases.

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Shipping methods

Postal parcel in Finland: Standard shipping method inside Finland. Parcel will be delivered to post office nearest the customer. Parcel can be picked up from post office with the shipping code of your order. Shipping code can be seen on the order information -page after we have shipped the items. Itella will also deliver a notification to the shipping address when the parcel can be picked up. The shipping code identifying the parcel will be on this notification. The parcel has to be picked up from the post office within two weeks. If the customer doesn't pick up the parcel during two weeks the parcel will return to Irongate Armory. In this case the postal fees will be charged from the customer. After this the parcel can be picked up from the Irongate Armory warehouse or it can be re-sent to the customer at customer's expense. Irongate Armory is liable to hold the returned items for 21 days.

Smartpost- Posti Parcel Point: Your parcel will be delivered to the Parcel Point you choose. When your package is ready to be picked up you will receive a text message with instructions and a code to open the door of the automatic Posti Parcel Point. Using Smartpost requires a cell phone that can receive text messages. Smartpost parcel points are available only in Finland.

Home Delivered Parcel in Finland: Parcel will be delivered to any home address anywhere within Finland. To use this shipping method the customer has to set a phone number to his/hers account information. Post personnel will call the customer and arrange a suitable time(between 9-21 from Monday to Friday) to deliver the parcel. If the customer is not reached with two phone calls a call-back request to arrange a delivery time will be delivered to the customer.

International Postal Parcel: Finnish Post / Itella Corporation International Parcel to anywhere in the world. Affordable and reliable delivery. All parcels can be traced using parcels shipping code. Shipping code can be seen on the order information -page after shipping of the items. Final delivery of the parcel depends on the destination country. In some countries parcels are delivered directly to the addressee and in others a notification will be delivered to addressee and the parcel can be picked up from the post office.

Warehouse Pickup: All ordered items can be picked up from our store (Kaarina, Finland). The store is open Wed 4pm-8pm and Sat 11am-3pm. Outside these hours orders can be picked up from the office of Holvi Self Storage, located in the same building. The payment options at the office and in the store are cash or cards.

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Delivery times

  • To Finland: 3-5 working days
  • To other Nordic Countries: 3-7 working days
  • Elsewhere in Europe: 4-9 working days
  • Rest of the world: 7-16 working days

These delivery times are just estimates and are not to be taken as promises of exact delivery time. Parcels can sometimes be delayed on the way and we can't affect these accidents. If the delivery time will be considerable longer (because of Irongate Armory) customer will be notified. Also note that all special holidays etc. affect the parcel traffic and delivery times can be longer during these times. Listed delivery times are only for items that we have in stock. Delivery times for out of stock items can be inquired via email.

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Payment methods

Cash On Delivery:
Payment to post office when picking up the parcel. Post offices accept many different payment methods. Available only in Finland.

Payment service provider: Paytrail
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Paytrail: Netbanks
Purchases can be paid instantly during check-out using online bank's access codes. All Finnish netbanks are supported. During check-out you will be directed to your netbank where you log in, accept the payment and finally return to Irongate Armory webshop when the payment is processed and accepted.

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Paytrail: Collector invoice and installment
The services of Collector are available only in Finland.
Selecting Collector invoice and installment as your payment method you will receive all items immediate and the bill on 10th of the following month. You can pay this bill either all at once (due date is the last day of that month) or you can divide it into installments that suit you best and pay the bill during the following 24 months. Collector will add 2.95 EUR billing fee (this charge will appear on your billing invoice only, not at the ordering stage). If you wish to pay installments a interest rate of 1.6% per month and 2.95 EUR billing fee will be added per month. Annual interest rate is 19.24%.
Persons who wish to use Collector invoice or installment must be 20 years of age. Businesses cannot pay using Collector invoice or installment. Collector always checks credit score before the bill is approved.
You can use Collector invoice and installment to pay purchases of max. 1000 EUR. The goods/parcel is always sent to the same address where the credit decision was given. The credit grantor is Collector Credit AB (corporate registration number 556597-0513), in cooperation with Collector Oy.
Paying with Collector invoice you will receive up to 60 days of payment time. The average payment time is 45 days.

Paytrail: Jousto Invoice and Instalment
Jousto Invoice and Instalment is a Finnish payment service, which enables you to finance your internet shopping quickly and securely. Jousto is aimed for all Finnish consumers who are 20-75 years of age and have handled their personal finance well before. With Jousto Invoice you can finance any e-shopping from 20eur to 1000eur and with Jousto Instalment from 30eur to 2000eur. You can also choose whether you want your invoice via e-mail or snail mail. When you apply for Jousto you must identify yourself with your personal online bank ID. After that you need to fill in the rest of the application form. You will get the loan decision immediately after completing the application form. After that you will be redirected back to the web store and your order will be completed.
When you pay with Jousto and choose to pay by Jousto Invoice, you can always pay your invoice without interest fees within 14 days. The only fee will be the invoicing fee of 4,90eur. It is also possible to divide your invoice into 1-24 instalments with 1-12 months payback time. If you choose this payment method there will be a monthly invoicing fee of 4,90eur and 2,42 % monthly interest fee added to each invoice. Jousto payments are extremely secure. All the data between different systems are always handled via secure SSL-connections.
Read more about Jousto at www.Jousto.com.

PayPal:
PayPal allows you to send and receive payments internationally using only recipients email-address. You can pay using debit- and credit cards, your bank account (PayPal charges purchases from your bank account) or money you have stored on your PayPal-account.
During check-out you will be automatically directed to PayPal where you log in, accept the payment and finally return to Irongate Armory webshop when the payment is processed and accepted.

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Cancelling order

Orders can be calcelled partially or fully before shipping of the goods. Order can be cancelled by email, SMS-message or by calling us (+358 45 881 9919). Note that if order is cancelled via email there can be up to 24h delay before the email is processed.

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Returns and Exchanges - Finland

Every item can be returned within 14 days after the receipt of item. All returned items must be unused and in original condition.

Instructions: Fill out the Return/Exchange Form and package item(s) carefully. Remember that the item(s) are still on your responsibility while on the return trip. Attach Return/Exchange Form into the parcel and take it to any post office (Posti/Itella). Tell the personnel you wish to send a customer return parcel to Rautaportti Ky. Post personnel will redirect the parcel back to Irongate Armory. The shipping fees will also be charged from Irongate Armory. Returns are 100% free for the customer. When we have received the parcel we will act according to your wishes: return the total cost of items (including shipping fees) to your bank account, give store credit or send you the items to be exchanged. Store all receipts from the post office for future reference.

Irongate Armory does not accept items sent after the allocated time for returning the items (14 days after receipt of items). If items are returned after this time through Posti using Irongate Armory's customer returns arrangement (without consulting with us before) all shipping fees will be charged from the customer. Items returned faulty can be picked up from the warehouse of Irongate Armory after the charges are cleared. Irongate Armory is responsible to store returned items 21days. After 21days items can be resold to cover the charges.

Order cancellations and reclamations (notice of defects) must be sent to info@irongatearmory.com.

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Returns and Exchanges - Other countries

Every item can be returned within 14 days after the receipt of item. All returned items must be unused and in original condition. We will also pay the shipping cost of returning items if you received defected or incorrect items.

Instructions: Fill out the Return/Exchange Form and package item(s) carefully. Remember that the item(s) are still on your responsibility while on the return trip. Include the Return/Exchange Form in the parcel. When the parcel is ready send it to us using the cheapest shipping method available. Also attach the receipt of shipping costs to the parcel for repayment. When we have received the parcel we will act according to your wishes: return the total cost of items (including shipping fees) to your bank account, give store credit or send you the items to be exchanged. Store all receipts from the post office for future reference.

Irongate Armory does not accept items sent after the allocated time for returning the items (14 days after receipt of items). If items are returned after this time items returned faulty can be picked up from the warehouse of Irongate Armory or shipped to the customer at his/hers expense. Irongate Armory is responsible to store returned items 21days.

Order cancellations and reclamations (notice of defects) must be sent to info@irongatearmory.com.

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Making an agreement/contract

An agreement has been made between a customer and Irongate Armory when the customer confirms the order on the last page of ordering process. Before this the customer can freely change items in shopping basket and/or change any options of the ordering process.

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Restrictions of liabilities

Any information presented on these web pages can not be seen as an offer or claim making Irongate Armory liable, unless stated otherwise. Presented general information about the products cannot be applied to individual cases. More precise information about the products and services can be obtained by calling us or visiting our warehouse.

Any texts, pictures, scripts and files presented on the web pages may include technical or informational errors and Irongate Armory can not be held liable for inoperability or accuracy errors. There are links to other websites outside of Irongate Armory on our website. Irongate Armory is not liable for any information presented on these websites, inoperability of these webpages or any copyrights violations on these web pages.

If you have any questions about ordering products please send your questions to info@irongatearmory.com.

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